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Transfer, Withdrawal and Refund Policies

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Policies and Procedures


Students may be allowed to transfer from one course to another within FTMSGlobal before commencement of course. The following are the procedures:

Internal Transfer of Course

If a student transfers from one course to another within FTMSGlobal Academy before new course commencement, then the tuition fees are pro-rated and the unutilized fees is transferred to the new course. Student would have to pay miscellaneous charges to get the student pass changed (applicable for STP Holder only) to the new course as well as administrative charges for handling the transfer and insurance.

External Transfer of Course

Transferring to another institution is deemed as a withdrawal from FTMSGlobal Academy. For international students who transfer to another institution, their Student’s Pass will be cancelled. These students will have to submit their Passport together with the Student Pass within 3 working days of the transfer application. Attendance and Results record will be provided to the new school via the ICA SOLAR+ system.

Transfer of Modules / Subjects

Students may be allowed to transfer modules/subjects within FTMSGlobal before commencement of course. The following are the procedures:

  • Students’ Interview
  • Course Withdrawal and Transfer Forms to be completed

The Course Withdrawal and Transfer Forms are available at the Student Services Counter as well as on the Website.

The above will be processed in accordance to the Standard PEI-Student Contract.

Withdrawal from Course and Refunds

FTMSGlobal Academy has in place a withdrawal and refund policy. The policy is stated in the Standard PEI - Student Contract, Orientation Slides and Student Handbook.

The entire process is documented and the refund if any, is finalised within 7 workings days from the date of receipt of the withdrawal and/or refund forms duly completed and signed.

Refund Conditions

FTMSGlobal will only honor requests for refunds, under the following circumstances:

1) Non-Delivery of Course by the PEI:
(i) It does not commence the Course on the Course Commencement Date;
(ii) It terminates the Course before the Course Commencement Date;
(iii) It does not complete the Course by the Course Completion Date;
(iv) It terminates the Course before the Course Completion Date;
(v) The PEI has not ensured that Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of student contract within any stipulated timeline set by CPE; or (vi) The Student Pass application is rejected by Immigration and Checkpoints Authority (ICA).
The Student is entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid.

2) Withdrawal Due to Other Reasons:
If the Student withdraws for any reason other than those stated in point 1, the PEI will refund to the Student an amount based on the refund table noted below.

3) Cooling-Off Period:
The Student is entitled to the Maximum Refund based on the refund table noted below, if Student withdraws within this period of 7 days after the date that the contract is signed by both parties.

4) Compulsory English Placement Test
International students are required to take the Compulsory English Placement Test upon arrival in Singapore before the commencement of the course enrolled for. Should the student's English Language Test results not meet the English proficiency requirements, the student will be required to enrol for the required level of Professional Certificate in English. The course fees paid will be applied to the fees applicable for the required level of Professional Certificate in English and the balance of the course fees will be refunded.

Refund table

% of [the aggregate amount of the fees paid] If Student’s written notice of withdrawal is received
75 More than 30 days before the Course Commencement Date
50 Before, but not more than 30 days before the Course Commencement Date
0 After, but not more than 7 days after the Course Commencement Date
0 More than 7 days after the Course Commencement Date

*The school will ONLY refund equal to the amount paid by student or the “Maximum Refund”.
*The school will not be in any way liable to provide compensation over and above the Maximum Refund amount.

The following are the procedures for any withdrawal/refund application:

  • Students’ Interview
  • Withdrawal form to be completed Fee Protection Scheme execution
  • ICA Cancellation of STP Form (STP Holders only)
  • Refund Form to be completed (if applicable)

Transfer /  Withdrawal Procedures

The transfer/withdrawal procedure is in accordance with Standard PEI-Student Contract.

withdrawal

Student / CPE Info